Shipping Policy

Free shipping on every order. No minimums. No hidden fees. No surprises at checkout.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email with tracking information once your order ships.

Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed and shipped. Actual delivery may vary depending on carrier performance, customs processing, and local conditions.

Destination	Estimated Delivery
United States (US warehouse items)	3–7 business days
United States (standard)	7–15 business days
Canada	10–20 business days
United Kingdom and Europe	10–20 business days
Australia and New Zealand	12–25 business days
All other countries	15–30 business days

Some items ship from US-based fulfillment centers and arrive faster. Product pages will note when US warehouse shipping is available.

Order Tracking

Every order includes a tracking number. You will receive it by email once your order ships. If you have not received tracking within 5 business days of placing your order, contact us at hello@luxaraofficial.com.

Please allow 24 to 48 hours after receiving your tracking number for carrier systems to update with scan data.

Shipping Carriers

We use a variety of trusted carriers depending on your location and the product ordered. Common carriers include USPS, YunExpress, and other tracked logistics services. All shipments include tracking.

International Orders

We ship to over 25 countries worldwide. International customers may be responsible for any customs duties, import taxes, or brokerage fees imposed by their country. These charges are determined by your local customs authority and are not included in our product prices or shipping costs. LUXARA is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. LUXARA is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize your address is wrong, contact us immediately — we may be able to update it before the order ships.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us. We will work with the carrier to locate your package. If a package is confirmed lost, we will send a replacement or issue a full refund at no additional cost to you.